Dispute Management

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Overview

In the event of a failed card payment on Nomba Checkout, your customer may initiate a dispute through their bank. Subsequently, a dispute is raised against your account, necessitating resolution within a 24-hour timeframe. Failure to address the dispute promptly will result in the automatic debiting of your wallet for the transaction amount.

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Manual Dispute Resolution

Take control of the dispute resolution process by navigating to the Disputes section of your Nomba dashboard. Here, you can actively manage and address disputes raised against your account.

Manage your disputes

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Automated Dispute Resolution

Opt for the convenience of automated dispute management with Nomba. Our system is designed to promptly handle disputes as soon as they are raised against your account, ensuring swift resolution and safeguarding your funds.

To expedite the resolution of disputes and streamline the process for you, simply enable the Auto Dispute Decliner on the disputes page and follow these steps:

1

Enable Auto Dispute Decliner

Navigate to the disputes page and activate the Auto Dispute Decliner feature.

Enable auto decliner

2

Provide API URL

Furnish us with a GET URL in the following format:

https://www.url.com?transactionReference=WEB-ONLINE_C-CB677-7cb90c18-5679-4e0d-bbe0-c3c75c08f6e4

3

Ensure Response Format

Make sure the response follows this format:

{
    "transactionStatus": "true/false",
    "linkToTheReceiptImage": "https://imagelink.com",
    "nombaTransactionReference": "WEB-ONLINE_C-CB677-7cb90c18-5679-4e0d-bbe0-c3c75c08f6e4"
}

By providing us with the API URL and adhering to the specified response format, you enable an automated process that fetches the image receipt of the transaction. This not only saves you valuable time — bypassing a 24-hour waiting period — but also ensures efficient dispute resolution while safeguarding your funds.